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Exchanges & Returns

RETURNS ARE ELIGIBLE FOR STORE CREDIT ONLY.

To initiate an exchange or return for store credit, contact orders@bronxandbanco.com within 10 days of delivery. Our customer service team will respond within 48 hours. Once authorized, items must be shipped back within 7 days of receiving the return label.

Items must be in original packaging with tags, unworn, and unwashed. A $15 restocking fee applies to all returns, deducted from your store credit. Store credit will be issued upon receipt and acceptance of the return.

Refunds for pre-order purchases are only available if canceled within 48 hours of order placement.

Full-priced items are eligible for store credit or size exchange within the 10-day policy.

Final sale and altered items are non-returnable, non-refundable, and non-exchangeable.

If you receive a damaged item, notify us within 48 hours of delivery. Unreported damaged items sent back will be returned to the customer.

Returns are processed within 7-10 business days of receipt and acceptance. Banking institutions may require additional days to process and post transactions.

DOMESTIC

We provide a free return label as a courtesy when you make your initial request for an exchange or store credit, within our 10-day policy.

INTERNATIONAL

We do not cover the expenses incurred for shipping the item back to us, nor do we reimburse these costs.