Please allow 48 business hours for us to process your order.

Once an order is shipped, Bronx and Banco relinquishes control over the package. We cannot modify addresses or expedite shipping.

Bronx and Banco is not responsible for customs delays.

Shipping costs are non-refundable if customers reject packages.

Expedited shipping is offered for Domestic orders, with overnight shipping available on business days. For instance: orders placed on Friday will be shipped on Monday.

Domestic orders are shipped via UPS from our New York warehouse. We offer complimentary standard shipping for orders over $500 USD. Additional shipping options for your convenience are as follows:

FLAT RATE - $25.00 USD. Delivery Time: 3-4 Business Days.

UPS NEXT DAY AIR SAVER - Price varies depending on location. Delivery Time: Next Business Day by 8PM.

Please Note: We do not ship on weekends or U.S. holidays. We do not ship to P.O. boxes.

International orders are processed with Global-E and shipped via DHL Express from our New York warehouse. We do not provide refunds for shipping costs if customers reject packages due to unpaid duty fees.

Shipping costs are non-refundable if customers reject packages due to unpaid duty fees.

All duties paid at check out are not collected by Bronx and Banco; they are passed directly to your local customs office.

Route Package Protection is a third party company we have partnered with to ensure our clients packages are insured during transit. If your package is lost, damaged, or stolen during transit, Route covers the cost of your order when approved.

To read more about Route's policies, click here.

To file a claim with Route, click here.

If your order is protected by Route, please file a claim.

If your order is not protected by Route, Bronx and Banco is not responsible for damaged, lost or stolen packages during transit.

Please reach out to orders@bronxandbanco.com if you require further assistance.