We accept returns on full-price, in-stock items. Returns must meet the following criteria:

• Unworn, unwashed, and unaltered
• Original yellow tag intact
• Free of makeup or deodorant residue
• Not used in photography or for commercial/personal promotion
• Not marked as final sale, made-to-order or purchased in-person during a showroom appointment
• Reason for return request must be provided prior to approval

To start a return, please submit your request through our Returns Portal via Loop. Return requests must be submitted within 10 days of delivery. Once approved, the item must be dropped off within 7 days of receipt of your return label.

Return Options:

• Refund to original payment: $15 processing fee
• Store credit: No fee

Domestic Returns:

• Free return label provided for eligible returns
• Must be requested within 10-day window
• All showroom purchases are final sale—no returns or exchanges with the exception of pre-order styles.
  

International Returns:

• Customers are responsible for return shipping costs
• We do not reimburse for customs, duties, or international shipping fees
• Must be requested within 10-day window
  

Refund processing time: 7–10 business days. Bank processing may take additional time.

• Final sale and made-to-order items are not eligible for return or exchange.
• For damaged items, contact orders@bronxandbanco.com within 48 hours of delivery.
• Online Sample Sale includes items that have been used in photoshoots, development, or did not pass quality checks, and may have damage or stains. To reduce waste, these items are offered at a discount. All sales are final. Refunds/exchanges not available.
• Items returned without prior approval will be returned to sender.

Domestic Shipping:

• Processing time: 2 business days for all in-stock items.
• Shipped via UPS from New York
• Expedited: UPS Next Day Air Saver (price varies)
• Orders under $500: $25 flat rate
• Orders $500 and above: Free shipping
• No weekend or holiday shipping. No P.O. box delivery.

International Shipping:

• Shipping and processing time: 7-10 business days for all in-stock items
• Shipped via DHL Express through Global-E
• Duties are collected at checkout and passed to your customs office
  
  

Shipping fees are non-refundable for rejected packages

Route is an optional add-on that ensures your order during transit.

• Covers loss, theft, or damage during shipping
• Non-refundable
• File a claim: Click here
• If Route is not selected, Bronx and Banco is not liable for lost, damaged, or stolen packages

Made-to-order means the item is produced after your order is placed.

• Not customized or tailored
• Available in standard sizes XS–XL
• Production time: 4–8 weeks minimum (see product page for details)
• Made-to-order items may be canceled within 7 days of order placement
• Final sale once production begins — cannot be canceled or returned

Need help choosing a size? View our Size Guide for detailed measurements.

• Orders processed in 5–10 business days
• Expedited U.S. orders must be placed by 2PM EST for same-day shipment
• Order confirmation received via email
  

Payment Methods Accepted:
Credit Card, Shop Pay, Google Pay, Affirm, Afterpay

Need to update your order?

• Email orders@bronxandbanco.com within 12 hours
• Include your order number in the subject line
• Made-to-order items must be canceled within 7 days of placing the order

• Subscribe to our marketing emails to receive 10% off your first purchase. Offer valid one time only

Live Chat:
Mon–Fri, 10AM–6PM EST

Phone:
212-516-2314 (Mon–Fri, 10AM–6PM EST)

Order Inquiries & Returns:
orders@bronxandbanco.com

Showroom Appointments:
appointments@bronxandbanco.com

Please allow up to 2 BUSINESS DAYS for a response.