ALL RETURNS AND EXCHANGES ARE REFUNDED VIA STORE CREDIT, WHICH NEVER EXPIRES AND IS NON-TRANSFERABLE.

To initiate an exchange or return for store credit, contact orders@bronxandbanco.com within 10 days of delivery. Our customer service team will respond within 48 hours. Once authorized, items must be shipped back within 7 days of receiving the return label.

Items must be in original packaging with tags, unworn, and unwashed. A $15 restocking fee applies to all returns, deducted from your store credit. Store credit will be issued upon receipt and acceptance of the return.

Refunds for pre-order purchases are only available if canceled within 48 hours of order placement. Full-priced items are eligible for store credit or size exchange within the 10-day policy. Final sale and altered items are non-returnable, non-refundable, and non-exchangeable.

If you receive a damaged item, notify us within 48 hours of delivery. Unreported damaged items sent back will be returned to the customer.

Returns are processed within 7-10 business days of receipt and acceptance. Banking institutions may require additional days to process and post transactions.

DOMESTIC

We provide a free return label as a courtesy when you make your initial request for an exchange or store credit, within our 10-day policy.

INTERNATIONAL

We do not cover the expenses incurred for shipping the item back to us, nor do we reimburse these costs.

Please allow 48 hours for us to process your order.

After an order is shipped, Bronx and Banco relinquishes control over the package. We cannot modify addresses or expedite shipping.

Bronx and Banco is not responsible for customs delays.

Shipping costs are non-refundable if customers reject packages due to unpaid duty fees.

Expedited shipping is offered for Domestic orders, with overnight shipping available on business days. For instance: orders placed on Friday will be shipped on Monday.

Pre-ordering ensures you secure a high-demand item in your preferred size, style, and color.

Once the item arrives at our fulfillment center, it ships within 1-2 business days.

Expected shipping dates are provided but may change.

Refunds are available if the order is canceled within 48 hours.

For questions, contact orders@bronxandbanco.com.

Our Made-To-Order styles are crafted once your order has been placed, with production starting 3 days afterward. You can cancel your order within 48 hours for a full refund; after that, store credit for a different style is available. While we provide delivery windows, exact dates cannot be guaranteed.

Due to limited production capacity, we do not offer custom items or alterations. For any product questions or concerns, we're happy to provide recommendations to help you find something you'll love.

Bronx and Banco reserves the right to adjust prices or offer sales on items after purchase.

Final sale items cannot be returned, refunded, or exchanged.

Once an order is placed, discounts that haven't been applied cannot be added.

Since everyone’s body is different, we recommend checking our size guide for general measurements.

For more specific information, feel free to contact us, and we’ll be happy to help you find the right size!