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FAQ & Policies

Returns & Exchanges

We accept returns on full-price, in-stock items. Returns must meet the following criteria:

  • Unworn, unwashed, and unaltered
  • Original yellow tag intact
  • Free of makeup or deodorant residue
  • Not used in photography or for commercial/personal promotion
  • Not marked as final sale or made-to-order
  • Reason for return request must be provided prior to approval

To start a return, please submit your request through our Returns Portal via Loop. Return requests must be submitted within 10 days of delivery. Once approved, the item must be dropped off within 7 days of receipt of your return label.

Return Options:

  • Refund to original payment: $15 processing fee
  • Store credit: No fee

Domestic Returns:

  • Free return label provided for eligible returns
  • Must be requested within 10-day window

International Returns:

  • Customers are responsible for return shipping costs
  • We do not reimburse for customs, duties, or international shipping fees
  • Must be requested within 10-day window

Refund processing time: 7–10 business days. Bank processing may take additional time.

Final Sale & Damaged Items
  • Final sale and made-to-order items are not eligible for return or exchange.
  • For damaged items, contact orders@bronxandbanco.com within 48 hours of delivery.
  • Items returned without prior approval will be returned to sender.
Shipping & Delivery

Domestic Shipping:

  • Processing time: 2 business days for all in-stock items.
  • Shipped via UPS from New York
  • Expedited: UPS Next Day Air Saver (price varies)
  • Orders under $500: $25 flat rate
  • Orders $500 and above: Free shipping
  • No weekend or holiday shipping. No P.O. box delivery.

International Shipping:

  • Shipping and processing time: 7-10 business days for all in-stock items
  • Shipped via DHL Express through Global-E
  • Duties are collected at checkout and passed to your customs office

Shipping fees are non-refundable for rejected packages

Route Package Protection

Route is an optional add-on that ensures your order during transit.

  • Covers loss, theft, or damage during shipping
  • Non-refundable
  • File a claim: Click here
  • If Route is not selected, Bronx and Banco is not liable for lost, damaged, or stolen packages
Made to Order

Made-to-order means the item is produced after your order is placed.

  • Not customized or tailored
  • Available in standard sizes XS–XL
  • Production time: 4–8 weeks minimum (see product page for details)
  • Made-to-order items may be canceled within 7 days of order placement
  • Final sale once production begins — cannot be canceled or returned
Size & Fit

Need help choosing a size? View our Size Guide for detailed measurements.

Order Processing & Payment
  • Orders processed in 5–10 business days
  • Expedited U.S. orders must be placed by 2PM EST for same-day shipment
  • Order confirmation received via email

Payment Methods Accepted:
Credit Card, Shop Pay, Google Pay, Affirm, Afterpay

Order Changes & Cancellations

Need to update your order?

  • Email orders@bronxandbanco.com within 12 hours
  • Include your order number in the subject line
  • Made-to-order items must be canceled within 7 days of placing the order
Promo Codes
  • Subscribe to our marketing emails to receive 10% off your first purchase. Offer valid one time only
Contact & Customer Support

Live Chat:
Mon–Fri, 10AM–6PM EST

Phone:
212-516-2314 (Mon–Fri, 10AM–6PM EST)

Order Inquiries & Returns:
orders@bronxandbanco.com

Showroom Appointments:
appointments@bronxandbanco.com

Please allow up to 2 BUSINESS DAYS for a response.

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