We accept returns on full-price, in-stock items. Returns must meet the following criteria:

• Unworn, unwashed, and unaltered
• Original yellow tag intact
• Free of makeup or deodorant residue
• Not used in photography or for commercial/personal promotion
• Not marked as final sale or made-to-order
• Reason for return request must be provided prior to approval

To start a return, please submit your request through our Returns Portal via Loop. Return requests must be submitted within 10 days of delivery. Once approved, the item must be dropped off within 7 days of receipt of your return label.

Return Options:

• Refund to original payment: $15 processing fee
• Store credit: No fee

Domestic Returns:

• Free return label provided for eligible returns
• Must be requested within 10-day window
  

International Returns:

• Customers are responsible for return shipping costs
• We do not reimburse for customs, duties, or international shipping fees
• Must be requested within 10-day window
  

Refund processing time: 7–10 business days. Bank processing may take additional time.

• Final sale and made-to-order items are not eligible for return or exchange.
• For damaged items, contact orders@bronxandbanco.com within 48 hours of delivery.
• Items returned without prior approval will be returned to sender.

Domestic Shipping:

• Processing time: 2 business days for all in-stock items.
• Shipped via UPS from New York
• Expedited: UPS Next Day Air Saver (price varies)
• Orders under $500: $25 flat rate
• Orders $500 and above: Free shipping
• No weekend or holiday shipping. No P.O. box delivery.

International Shipping:

• Shipping and processing time: 7-10 business days for all in-stock items
• Shipped via DHL Express through Global-E
• Duties are collected at checkout and passed to your customs office
  
  

Shipping fees are non-refundable for rejected packages

Route is an optional add-on that ensures your order during transit.

• Covers loss, theft, or damage during shipping
• Non-refundable
• File a claim: Click here
• If Route is not selected, Bronx and Banco is not liable for lost, damaged, or stolen packages

Made-to-order means the item is produced after your order is placed.

• Not customized or tailored
• Available in standard sizes XS–XL
• Production time: 4–8 weeks minimum (see product page for details)
• Made-to-order items may be canceled within 7 days of order placement
• Final sale once production begins — cannot be canceled or returned

Need help choosing a size? View our Size Guide for detailed measurements.

• Orders processed in 5–10 business days
• Expedited U.S. orders must be placed by 2PM EST for same-day shipment
• Order confirmation received via email
  

Payment Methods Accepted:
Credit Card, Shop Pay, Google Pay, Affirm, Afterpay

Need to update your order?

• Email orders@bronxandbanco.com within 12 hours
• Include your order number in the subject line
• Made-to-order items must be canceled within 7 days of placing the order

• Subscribe to our marketing emails to receive 10% off your first purchase. Offer valid one time only

Live Chat:
Mon–Fri, 10AM–6PM EST

Phone:
212-516-2314 (Mon–Fri, 10AM–6PM EST)

Order Inquiries & Returns:
orders@bronxandbanco.com

Showroom Appointments:
appointments@bronxandbanco.com

Please allow up to 2 BUSINESS DAYS for a response.