Delivery & Return Policy

Returns, Refunds and Exchanges:

Cancellations are only accepted 72 hours after order placement.

Returned items are eligible for store credit or one exchange.
*items must be returned unworn and with original tags attached.

Sale Items are final sale and not eligible for returns, refunds or exchanges.

For damaged or defective items, please contact: orders@bronxandbanco.com within 48 hours of delivery and we will attempt to assist with a repair or replacement.

Billing:

There is a non-refundable fee taken from our third-party billing system.

Estimated Shipping and Delivery:

Resort 22: 6-8 weeks

Summer 22 Runway: 3-4 months

Fall and Fall Runway 21: 2-5 weeks

Bridal: 2-6 weeks

Sale Items: 48-72 hours

 

Accessories

Bags: 6-8 weeks

Belts: 2-5 weeks

*Shipping times may vary, we can not guarantee delivery dates.

For other inquiries please contact us directly at orders@bronxandbanco.com.

Note: We are available Monday- Friday 9am to 5pm EST. Excluding Holidays and Weekends.

Delivery & Return Policy

No Refunds/Returns

We will accept cancellation requests for orders placed less than 72 hours ago if they have not been shipped. Please note there is a non-refundable fee taken from third-party when an order is placed.

Sale Items are Final Sale

Delivery: 48-72 hours. No exchanges No exchanges.

Full-Price Items (Non-Bridal)

Delivery: 14-20 days. We offer exchanges or store credit for items returned up to 10 days past delivery date. A return label will be provided for domestic orders. We will assist in one exchange only.

Bridal Dresses

Delivery: 2-8 weeks. We try our best to accommodate our brides’ deadlines. Please email orders@bronxandbanco.com if you have questions. We will exchange sizes, but not styles. *Please note: do not order two different sizes of the same dress if you’re trying to figure out what size you are, as we do not issue refunds. Our delivery times are subject to change. We have the right to cancel any order.

PRE-ORDER

Delivery: up to 2 – 5 weeks. *Please note: do not order two different sizes of the same dress if you’re trying to figure out what size you are, as we do not issue refunds. Our delivery times are subject to change. We have the right to cancel any order.